Refund policy
Reimbursement policy
At Rivens, we are committed to offering you a satisfactory shopping experience. If a product does not meet your expectations, here are the conditions to obtain a refund:
1. Reimbursement eligibility
Refunds are possible within 14 days of receipt of your order.
The items must be returned new, not worn and in their original packaging, with all intact labels.
Promotion or personalized items are not eligible for refund, except in the event of a defect or error on our part.
2. Reimbursement procedure
Contact us at serviceclient@rivens.fr with the details of your order and the reason for the return.
Once the return is validated, follow the instructions to return the product.
After receipt and inspection of the item, the reimbursement will be processed.
3. Refund terms
The refund will be made within 7 working days after inspection of the returned product.
The refund will be credited on the same payment method used during the purchase.
Initial shipping costs are not refundable, except in the event of a defective product or error on our part.
4. Special cases
Defective product or order error: If you receive a defective or incorrect article, contact us immediately. The return costs will be borne by Rivens, and a full refund (including shipping costs) will be made.
5. Assistance
For any questions or problem regarding a refund, contact our customer service at Serviceclient@rivens.fr.
Damaged items during transport must be reported within 48 hours of receipt.
At Rivens, we are committed to offering you a satisfactory shopping experience. If a product does not meet your expectations, here are the conditions to obtain a refund:
1. Reimbursement eligibility
Refunds are possible within 14 days of receipt of your order.
The items must be returned new, not worn and in their original packaging, with all intact labels.
Promotion or personalized items are not eligible for refund, except in the event of a defect or error on our part.
2. Reimbursement procedure
Contact us at serviceclient@rivens.fr with the details of your order and the reason for the return.
Once the return is validated, follow the instructions to return the product.
After receipt and inspection of the item, the reimbursement will be processed.
3. Refund terms
The refund will be made within 7 working days after inspection of the returned product.
The refund will be credited on the same payment method used during the purchase.
Initial shipping costs are not refundable, except in the event of a defective product or error on our part.
4. Special cases
Defective product or order error: If you receive a defective or incorrect article, contact us immediately. The return costs will be borne by Rivens, and a full refund (including shipping costs) will be made.
5. Assistance
For any questions or problem regarding a refund, contact our customer service at Serviceclient@rivens.fr.
Damaged items during transport must be reported within 48 hours of receipt.