Shipping policy
Shipping policy
Control of orders
All orders are processed and shipped within 2 working days after confirmation of payment.
Orders placed on weekends or holidays are processed the next working day.
Delivery modes and deadlines
Metropolitan France: 2 to 5 working days
Europe: 4 to 8 working days
International: 7 to 15 working days
These deadlines are indicative and may vary depending on the periods (sales, parties) or transporting constraints.
Delivery costs
The delivery costs are calculated automatically during the ordering, depending on the weight, the delivery method and the destination.
Delivery is offered in mainland France for any order greater than € 100.
Package monitoring
A follow-up number will be sent to you by e-mail as soon as the shipment is shipped.
You can follow your package in real time via the transporter's website.
Reception of the order
In the event of absence during delivery, the package will be filed in Relay or a new attempted delivery will be organized under the conditions of the carrier.
Delivery address
It is important to check that the address entered is correct and complete.
Rivens cannot be held responsible in the event of an address error or not recovered packages.
Return of the package for error or absence
If the package has returned to Rivens due to an incorrect or non-recovery address, the re-exposition costs will be the responsibility of the customer.
Control of orders
All orders are processed and shipped within 2 working days after confirmation of payment.
Orders placed on weekends or holidays are processed the next working day.
Delivery modes and deadlines
Metropolitan France: 2 to 5 working days
Europe: 4 to 8 working days
International: 7 to 15 working days
These deadlines are indicative and may vary depending on the periods (sales, parties) or transporting constraints.
Delivery costs
The delivery costs are calculated automatically during the ordering, depending on the weight, the delivery method and the destination.
Delivery is offered in mainland France for any order greater than € 100.
Package monitoring
A follow-up number will be sent to you by e-mail as soon as the shipment is shipped.
You can follow your package in real time via the transporter's website.
Reception of the order
In the event of absence during delivery, the package will be filed in Relay or a new attempted delivery will be organized under the conditions of the carrier.
Delivery address
It is important to check that the address entered is correct and complete.
Rivens cannot be held responsible in the event of an address error or not recovered packages.
Return of the package for error or absence
If the package has returned to Rivens due to an incorrect or non-recovery address, the re-exposition costs will be the responsibility of the customer.